Privacy Policy & Cookies

As it is generally known, the Regulation 2016/679, approved on 27 April 2016 and with effect from 25 May 2018, designated as the General Regulation on Data Protection (“GRDP”), defines the new regime of legal protection of personal data, creating new obligations and responsibilities for all public and private entities, establishing a new special legal regime for the processing of personal data. SUP SAGRES | WAZANOUS, LDA has implemented appropriate technical and organizational measures to protect personal data against loss, misuse, alteration or destruction. All employees of SUP SAGRES | WAZANOUS, LDA follow a network security policy. Only authorized employees of SUP SAGRES | WAZANOUS, LDA have access to personal data, who are under the obligation of confidentiality.
This Privacy Policy document has as main goal to inform our users about the data we collect when they use this website and the use we make of them.

The Privacy Policy has as main objective to inform our users about the data we collect and the use we make of them. This text contains important information about the privacy and security systems adopted by SUP SAGRES | WAZANOUS, LDA. The use of the website is subject to SUP SAGRES | WAZANOUS, LDA’s Privacy Policy, so please read carefully and completely this text to verify whether you agree with it or not.
The privacy policy which follows applies to all services available through the website of SUP SAGRES | WAZANOUS, LDA. It is susceptible to complete or partial change and/or update of how personal data and other information deemed necessary is collected. Updates may also be due to legislative and regulatory changes that govern this matter and protect the rights of users, without requiring any prior notice. The present private policy rules shall in no way be separated from the general Terms and Conditions of use for this website.
This Privacy Policy Statement may therefore be amended from time to time to reflect the latest changes.


  1. What information is collected about users?

The SUP SAGRES | WAZANOUS, LDA can collect the following information from users of its website: name, phone number (mobile, home or work), postal address (home or work), email address (private or work), date of birth, general information to fill in satisfaction questionnaires.

  1. For that purpose the collected data are used?

The data collected are aimed for achieving goals strictly related to the use of this website and/or services of the SUP SAGRES | WAZANOUS, LDA.

Generally, the information requested from users of our website is utilized for providing the following services available online:

  • Contact with users requesting support services or information from the SUP SAGRES | WAZANOUS, LDA;
  • Notification of important changes to the functionality of the website;
  • Communication of information about products and services of the SUP SAGRES | WAZANOUS, LDA or its members;
  • Conducting surveys and questionnaires for statistical purposes;
  • Conducting direct marketing campaigns and advertising.

Any personal data of the users of the website SUP SAGRES | WAZANOUS, LDA can never be disclosed to third parties either for commercial purposes or otherwise, unless you give us explicitly consent to do so or we are required by authorities or required by law to lawsuits, criminal investigation or court order. We may also provide anyone’s information who threatens the interests of the SUP SAGRES | WAZANOUS, LDA (as in cases of fraud by a user) or who develop activities that may cause harm to others.

  1. Safety of the data supplied by users

The SUP SAGRES | WAZANOUS, LDA uses a secure online technology and is continuously update its IT infrastructure in order to provide the best possible security to its users.

We have adopted security measures that are sufficient to reduce the risk of data loss or destruction – even accidental – to a minimum, to prevent unauthorized access, illicit types of processing and processing that is not in accordance with the objectives of obtaining data in accordance with our Privacy Policy.

However, the SUP SAGRES | WAZANOUS, LDA cannot guarantee its users that the security measures taken to protect the website, data transmission and data information on the site, limit or exclude any kind of risk of unauthorized access or dispersion of data. However, we advise users to check if their computers are equipped with appropriate software to protect the transmission of data over the network, both on entry and exit (eg updated antivirus programs) and if the respective providers of internet services have adopted equally appropriate security measures to protect the transmission of data over the internet (such as firewall and antispam filters).

In addition to security systems the SUP SAGRES | WAZANOUS, LDA ensures the protection of personal user data, by using security procedures and technical and physical restrictions for accessing and using personal information. Only authorized employees are permitted to access personal information so they can perform their duties relating to our services.

Our server and network are protected by a « firewall » against unauthorized access and we have intrusion detection systems that monitor and detect (attempts to) unauthorized access to or misuse of our servers.

  1. Legislation

This Privacy Policy is governed by Portuguese law and, in particular, the code that governs the protection of personal data (Legislative Decree no. 196, June 30, 2003), which regulates the processing of data. The code ensures that the processing of personal data must be conducted in accordance with the rights and fundamental freedoms and the dignity of the person, with particular reference to confidentiality, personal identity and the right of protection of personal data.

  1. Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?
A number of our pages use cookies to remember: your display preferences, such as contrast colour settings or font size if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again) if you have agreed (or not) to our use of cookies on this site Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited. Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies
You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.